Welcome to Rivta, committed to exceeding customers expectations! Find your own unique products here, helping social and environmental impact!
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FAQs

Frequently Asked Questions (FAQs)

SAMPLES & DEVELOPMENT

ORDERS & TRANSPORTS

QUALITY & WARRANTY

  • How much is the sample cost?

We will charge a sample fee depending on your design.

This investment will be refund once you place order.

  • What payment terms are available?

100% L/C at sight.

TT. (telegraphic transfer): 30% deposit and 70% balance before shipment.

  • Do you make testings for the bags?

Of course! Owning a laboratory with machines (tensile tester, salt spray test machine, color assessment cabinet, color fastness tester) that can test products properties help providing a sense of trust for our customers.

  • How long can you send the sample?

Samples lead time: about 7-10 days.

  • Which is the MOQ:

MOQ is 1000pcs / color / style.

  • What is your quality warranty terms?

We can arrange our own QC department and third party inspectors to assure quality control.

  • Can I have a fully customized sample?

Yes, definitely. We offer customized colors, sizes, logos.

  • How many bags can you make per month?

Currently 200,000 pieces per month.

  • What is your delivery time’s warranty terms?

Everything will be scheduled in advance. We will let you know the current situation 15 days before the delivery time, and will offer a faster shipping if it is delayed.

  • Do you always have new design models to give me some new ideas?

Yes, we have our R&D and Design Department for new creative designs, actually with more than 500 items to provide our customers new inspirations for their designs.

  • Can I have my own inspectors to ensure my product quality?

Yes, they are welcomed!

  • How you can proof the products are sustainable?

Offering certificates like GRS, GOTS, test reports - and more, the order and material can be tracked officially.

  • How long it takes for ordered production?

Depends on your order details. Generally it takes 45 days to deliver.

  • What are your shipping methods and how long they take?

Normally, shipping by air takes 7 days and shipping by sea takes 35 days. We would handle shipping information for you and suggest the most reasonable way to meet your required time.

  • Which kind of deliveries do you offer?

We can help you arrange EXW, FOB shipping.

  • How the products are packaged?

Generally 1 piece per poly bag, and a proper quantity in each export carton.

Customized packages are also acceptable.


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